"Consumers Losing Trust in Internet Banking"
leichter_jerrold at emc.com
leichter_jerrold at emc.com
Fri May 12 18:49:47 EDT 2006
Summary: The deluge of reports of problems at on-line banks is having
an effect. Customer attitudes are increasing negative, and customers
mention concerns about security as worrying them. The adoption rate
for internet banking has dropped to only 3.1% for the last quarter
of 2005, about matching the rate at which people drop their accounts.
Over all, 38% of Americans use Internet banking - compared to 75% of
Europeans. (Europeans report a much higher level of confidence in
on-line banking.)
The full report is at
http://www.marketwire.com/mw/release_html_b1?release_id=128505
Eventually, all those voting feet will have an effect. Perhaps we
don't need to despair of the market forcing better security.
-- Jerry
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